frequently asked questions

 

 

Do you do appointments?

From 1 June 2020 we will no longer be offering appointments, and will be exclusively an ecommerce website.

 

However you can make appointments to try on dresses with any of our stockists listed on our website.

 

 

What is your lead time to make the dresses?

6 to 8 weeks. If you need a rush order we offer a One week or a Two week rush, please make the selection on the dress when ordering. Please note this excludes shipping time.

 

How do I choose the correct size?

It is important to use our size guide to choose the correct size. Alternatively take your measurements according to the guide on our website, and we will assist you in choosing the correct size.

 

If your dress is the wrong size due to faulty measurements given to us, we will happily fix it although it will incur an extra charge depending on the amount of work to be done. 

 

The best way to avoid this is to have the measurements taken correctly or to follow our size guide.

 

What if I want to lose weight?

If you are going to lose weight before the wedding it is best have your dress made closer to the wedding. Order when you are ready.

 

Where are you situated?

Our factory is based in Centurion, Gauteng.

 

What are your customer service hours? 

 

We are available telephonically Mon-Fri 9am-2pm or on email any time during the week. We do prefer email communication to keep a better communication trail with clients. Please note replies are done in working hours.

 

Monday - Friday: 9am - 2pm

Saturday & Sunday: closed 

 

How do I choose a colour online?

 

You can buy a colour sample with fabric swatches to choose your perfect colour.

Send us a few pictures of the colour you have in mind and we can make recommendations to add to your swatches.

 

What if I have a bridesmaid that lives far away/ overseas?

We have a measurement guide that you can send them to follow / take their own custom measurements, and send it to us. If their measurements are taken correctly it should fit perfectly. We do it on a regular basis.

 

What if my bridesmaid is pregnant?

Please make a note of the pregnancy on your order, including the due date. We can add extra gathers to the skirt, and the stretchy fabric allows for a growing belly.

 

How do I order?

You can order online directly on our website. Choose your dress and all options of your dress such as colour, size, skirt length etc. Add to cart and Check Out. Just follow the promts.

 

How does the process work? 

OUR PROCESS ONLINE
STEP 1: Choose your dream dress from our unique collection.
STEP 2: Select your choice of colour from our 65 unique colours.
STEP 3: Select your size / send us your custom measurements.
STEP 4: Your dress is placed into production.
STEP 5: Our lead time is 6-8 weeks, or if you choose the Rush option.
STEP 6: Your dress is couriered right to your doorstep.




 

What are your banking details? 

The Maiden
FNB
Cheque
Branch code: 250130
Account number: 62403634852

You will also find our banking details on your invoice. Or pay by card upon checkout.

 

What do I use as reference?

Please ONLY use the reference number on your order confirmation email / quote.

 

Do I need to send a proof of payment? 

Yes. Please always send us the proof of payment to info@themaiden.co.za with your quote that we can allocate the payment to your order, and to avoid delays in the payment being allocated.