frequently asked questions

Is there a consultation fee?

Weekday (Tues-Fri) Bridesmaids Consultations are Free for a 50min appointment.

Saturday Bridesmaids Consultations are R200 for a 1h20min appointment.

Elopement Collection Consultations are R200 for a 1h20min appointment.

Rental Collection Consultations are R100 for a 50min appointment.

How long is a consultation?

Consultations:

Weekday Bridesmaids Consultations are 50min.

Saturday Bridesmaids Consultations are 1h20min.

Elopement Collection Consultations are 1h20min.

Rental Collection Consultations are 50min.

Fittings:

1-3 Dresses: 15-30 min for dress fittings (final dress fitting after order has been made) 

4+ Dresses: 30-50 min for dress fittings (final dress fitting after order has been made) 

What is your lead time to make the dresses?

6 to 8 weeks. If you need a rush order you are welcome to contact us and we will try to accommodate your time frame.

What if my dress needs alterations?

You fit your dress after it has been made, to see if any alterations are needed. Usually it is just shortening of the length. 

If your dress is the wrong size due to faulty measurements given to us, we will happily fix it although it will incur an extra charge depending on the amount of work to be done. 

The best way to avoid this is to have the measurements taken correctly or to follow our size guide.

What if I want to lose weight?

If you are going to lose weight before the wedding it is best have your dress made closer to the wedding.

Where are you situated?

Our studio is situated at 22 Panorama Road, Centurion, Gauteng

Do I have to make an appointment?

Yes. We do work on appointments. You can call us on 074 827 0017 or email us at info@themaiden.co.za to book an appointment.

What do I bring along to the consultation appointment? 

Any colour swatches you want to match the dress colours with. Also make sure to go through our catalogue and select your favourite dresses to try on! Please also wear no / minimal make-up to avoid staining dresses.

What do I bring along to the fitting appointment? 

The shoes and underwear you plan to wear with your dress. Eg. Strapless bra & shapewear.
Please also wear no / minimal make-up to avoid staining dresses.

What are your working hours? 

Tuesday - Friday: 8am - 4pm
Saturday: 8am - 3pm
Sunday & Monday closed 

How do consultations work? 

In a consultation you have a opportunity to try on sample dresses and find your perfect style. You choose your style, colour and fabrics. All measurements are taken for your bridesmaids. You can discuss any other relevant questions with the consultant. After your consultation we send you a quote, once the quote is accepted and payment received we start making your dress/es.

What if you don't have the colour we want?

If you bring a colour sample to us, we can try and source the closest match. You also have the option of sourcing the fabric yourself, but it would have to be the same type of fabric that we use for the dresses. No non stretch is allowed. 

What if I have a bridesmaid that lives far away/ overseas?

We have a measurement guide that you can send them to follow / take their own custom measurements, and send it to us. If their measurements are taken correctly it should fit perfectly. We have done this many times before.

What if my bridesmaid is pregnant?

For pregnant bridesmaids we can make their dresses closer to the wedding, please contact us to give you give you a detailed timeline based on your wedding date & the bridesmaid's due date. We also make the dress in such a way to accommodate their belly's.

How do I order?

You can order online directly on our website, or you can email your order to info@themaiden.co.za

You can also order during your consultation at the studio. 

How does the process work? 

OUR PROCESS ONLINE
STEP 1: Choose your dream dress from our unique collection.
STEP 2: Select your choice of colour from our 65 unique colours.
STEP 3: Select your size / send us your custom measurements.
STEP 4: Your dress is placed into production.
STEP 5: Our lead time is 6-8 weeks, not home grown but home sewn!
STEP 6: Your dress is couriered right to your doorstep.



OUR PROCESS IN STUDIO
STEP 1: Book a consultation.
STEP 2: Visit our studio and choose your dream dress from our unique collection.
STEP 3: Select your choice of colour from our 65 unique colours.
STEP 4: Your measurements are taken in studio by one of our consultants.
STEP 5: Your dress is placed into production.
STEP 6: Our lead time is 6-8 weeks, not home grown but home sewn! Your dress is made to your measurements.
STEP 7: Book your fitting, at your fitting we check that your dress fits you perfectly as well as the length.
STEP 8: Alterations, packing and checking process complete within 1-2 weeks from fitting date.

STEP 9: Collection in studio.

What is the deposit amount?

50% for normal orders.
100% for online orders
100% for rush orders 

What are your banking details? 

The Maiden
FNB
Cheque
Branch code: 250130
Account number: 62403634852

You will also find our banking details on your quote.

What do I use as reference?

Please ONLY use the reference number on your quote.

Do I need to send a proof of payment? 

Yes. Please always send us the proof of payment to info@themaiden.co.za with your quote that we can allocate the payment to your order, and to avoid delays in the payment being allocated.