Please note we are an Online store and do not offer fittings. To try our dresses please go to our stockists to try on dresses and order through them.
-Stockists are independent resellers of our dresses.
-When trying on with them please also order through them as they are providing a service directly to you.
-Please communicate directly with them.
-Stockists Prices may vary depending on them, we do not control their pricing or markup.
-Stockists may charge an appointment fee.
Colours and Fabric types:
-Dyelots may change slightly as it comes into the country
-When ordering more than one dress for a single event or wedding, please order it together in one order. Alternatively please let us know how many dresses will be ordered and have all the bridesmaids mention it in their notes so that we may ensure the same dye lot is used.
-All accompanying fabrics are matched as close as possible to the base fabric, unless a different colour is chosen. All accompanying fabrics eg. lace, tulle, mesh may not be available in all the base fabric colours.
-If a colour is out of stock you will be notified as soon as possible.
-Lace types differ from colour to colour and we cannot guarantee the same lace print in every colour.
-Our colour range can be seen on our website, however colours may appear differently on screens than in real life, so please be sure to purchase a colour sample to see the actual colour.
-Please note that different screens can make colours look different, please order coulour swatches to be sure of the colour you order.
-Please note for custom orders, once your dress is made in the colour it cannot be exchanged.
-Please note we use different types of fabrics such as Bon Bon, Venetia, Lace, Tulle, Sequins.
Please see our size guide to determine your size. If you need assistance please let us know and we will gladly assist. Alternatively you can send your custom measurements for the dress to be made according to.
Please note that by choosing the standard size it will include standard skirt lengths. Long skirt length standard is 115cm and Short skirt length is 60cm. If you would like it to be according to your specific measurements, please send them to us.
Please note that alterations such as shortening will incur an alteration fee.
In the unlikely event that your dress doesn’t fit we will do everything in our power to assist. If the mistake is on our side, we promise to fix it and cover the costs. If there was an ordering mistake with measurements, we will assist with alterations for the lowest cost possible. Please make sure of the size and colour you order beforehand. We gladly assist with any sizing questions.
Returns & Refunds:
For in stock items (not made on order) we do accept returns for a refund, credit or exchange, provided the product is in the exact same condition, unworn and in the same packaging.
Please note the courier fee cannot be returned.
Returns should be done within 7 days of receiving the order.
Sale items are not eligible for refunds or returns.
For any items that are made to order, we unfortunately do not provide refunds or exchanges. Please make sure of the size and colour before ordering. We gladly assist with any sizing questions.
If any errors on orders occur we do provide free replacements or alterations. If an order was placed with errors by the client, we will provide alteration. In this case please note that courier fees will be an additional fee.
In the event that a return is granted to a made to order item a 10% handling fee will be charged.
Our lead time for made to order items is 4 to 6 weeks. If you need a rush order we offer a One week, Two week or Three week rush, please make the selection on the dress when ordering. Please note this excludes shipping time.